Refund Policy

MyEcoHome is a marketplace; therefore, return and exchange policies are set by each individual vendor. Vendors may choose to offer returns or exchanges, or they may have a no-return policy.

Before making a purchase, buyers should review the return policy provided on the product page. The applicable vendor policy will determine whether an item is eligible for a return, exchange, or refund.

Certain products may not be eligible for return for reasons such as hygiene, personalization, final-sale status, or other restrictions specified by the vendor.

If a vendor is unable to honour their stated return policy for any reason, the vendor will communicate this to the buyer and provide updates regarding the return or resolution process.

Initiating a Return

To make things as simple as possible, buyers can contact MyEcoHome to initiate an eligible return. We’ll provide clear instructions and handle the coordination with the vendor on the buyer’s behalf, making the return process as quick, easy, and hassle-free as possible.

Once the vendor has received and accepted the returned product in accordance with their policy, any applicable refund will be processed through MyEcoHome.

Please note: MyEcoHome does not set or control individual vendor return policies. Buyers are responsible for reviewing the applicable vendor’s return policy before completing a purchase.

We reserve the right to update this Return Policy at any time. Any changes will be posted on this page.